Frequently Asked Questions
Find answers to common questions regarding our artisanal footwear and accessories.
How do I determine my correct size?
Our footwear typically follows Italian sizing. We recommend consulting our size guide or selecting one size smaller than your standard athletic shoe size for the best fit.
Are your products handcrafted?
Yes, every pair is handcrafted in our Italian laboratory using traditional techniques and premium, ethically sourced leathers.
How should I care for my leather goods?
We recommend using a soft cloth for cleaning and applying a high-quality leather conditioner periodically to maintain the patina and longevity of the material.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Please contact our concierge team immediately for assistance.
Do you offer repair services?
We provide a specialized repair service for our products. Please contact us with photos of your item to receive a maintenance assessment.
Is international shipping available?
We offer insured worldwide shipping to over 50 countries via our premium courier partners.